We were first-time buyers and our purchase fell through. The property had serious problems, but the process with The Partnership was frustrating.We felt we had to be the ones to spot all the risks. When we asked for clear advice on complex legal issues (like a missing Wayleave Agreement), we got definitions, not a real explanation of what it meant for us. We had to push constantly.They gave us wrong information that hurt our negotiations. We were told indemnity insurance for a Party Wall issue wasn't available, so we argued that point with the seller. Weeks later, a quote for that exact policy just silently appeared from them. It made us look foolish. They also ignored some specific questions we asked.The whole thing was slow. They sent enquiries rarely and in big batches, which dragged the process out for months and made the seller think we were messing them around. The client portal is outdated, clunky, and makes tracking difficult. While we avoided buying a problematic property, it felt largely due to our own diligence, not the firm's proactive guidance. The service lacked clear advice, accuracy, and efficiency.
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