I signed up for the Essentials plan for my dog at £22.99 per month. When reviewing my direct debits, I noticed an amount exceeding £121. I promptly canceled it, relieved I caught it in time. However, I encountered a rude representative who intimidated me, threatening a £60 cancellation fee without explaining the overcharge. He condescendingly insisted the charge was £22.99, leading me to reluctantly reinstate the direct debit. I received confirmation of £22.99 for the first payment due around 30th November. However, I found another charge of £32.02. I canceled it again and emailed them, receiving a swift cancellation confirmation. I will be closely monitoring my account, as I have little trust in this company. I wonder how many others have been overcharged without realizing it. They operate under several names. Be cautious and avoid this company. I received a response stating they are sorry for the confusion and the experience. They claim the plan should only be charged at the agreed price and want to investigate. However, after two instances of overcharging and intimidation, I see no point in further communication. I expect to speak with someone responsible for this issue. I also recently received an email demanding £60 for 'early cancellation.' What is this company thinking? They breached the contract twice by attempting to charge more than the agreed £22.99 per month, and now they have the audacity to charge me £60.
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