The plan has been beneficial for budgeting my dog's parasite treatment and annual vaccinations by spreading costs. However, I rate it 2 stars as I need to cancel my plan due to having to rehome my dog unexpectedly. Despite being with the plan for about 5 years, I discovered it renews every 12 months, and cancelling during this period incurs a £60 fee. Rehoming my dog feels like a significant loss, and the lack of empathy during this emotional time is disappointing. I didn't foresee this situation, and while I understand it’s a business, a little compassion would have gone a long way. In the future, I will save the money myself instead of using this service. Additionally, if you change your personal details, be proactive in contacting the service, as I learned the hard way that important communications were missed. I found myself frustrated when speaking to the support team, as their responses felt impersonal. Each situation is unique, and I believe they should treat customers as individuals, considering waiving fees or finding compromises. The overall experience has not been satisfactory, and I hope they improve their customer service approach.
Claim your business profile now and gain access to all features and respond to customer reviews.
We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.
