The company is just scam people out of money
Order placed 01/01 /26 Email from company to say item dispatched 05/01/26 and will receive tracking number several email sent no reply the on the fifth email a reply with a Chinese tracking number email said Hi Richard,
I hope this message finds you well. I’m Toby. Founder of PetJet and I wanted to personally reach out to you.
First and foremost, thank you so much for your patience during this delayed dispatch. I truly appreciate it. Over this period, we’ve been making significant improvements behind the scenes — expanding our operations and supply chain team, strengthening quality control, and investing further into faster, next-day delivery services with Royal Mail and DPD launching very soon.
I’m pleased to let you know that your order is now being dispatched directly from our manufacturer straight to your door.
To ensure the fastest possible delivery, we’ve chosen express international shipping directly from our factory. While this costs us more, it removes multiple depots and courier handovers, and allows your order to reach you within a maximum of 7-10 working days. Our factories have also completed additional quality checks to ensure everything arrives exactly as it should.
You’ll shortly receive a tracking number via email if you haven’t already. I've copied it for you in this email below also! As the order is shipping from abroad, this will initially appear as an international tracking number — please don’t worry, this is completely normal.
Your tracking number: YT2602200704970635
Within 4–5 days, once the parcel reaches the UK and is handed to your local depot, you’ll see a Royal Mail, Evri, or Yodel tracking number appear automatically with regular updates on the tracking link.
Please rest assured:
• All taxes, duties, and fees are fully covered by us
• Your delivery is fully guaranteed
• If anything is delayed or lost in transit, you’ll receive a full refund, and to make you feel even more reassured we’ll even resend your order at no cost as a gift (if stated on the tracking link)
I’m genuinely glad the wait is finally over after such a busy sale period. From Friday the 23rd, our new phone support line will also be live, so you can speak directly with our lovely PetJet Care team whenever you need us.
Thank you again for your support — you’re going to love your order.
Onwards and upwards from here, together! Happy and clean paws are around the corner!
Best,
Toby
Founder, PetJet
Best regards,
Jaj
Sixth email sent asking for a refund a I believe parcel lost and the same email as above .this as been escalated to trading standards and also credit card company
PetJet is trading under Jet brands ltd business number 13059521 and there new business address is Flat 20 Lynton Court, Lynton Lane, Alderley
Edge, England, SK9 7NP
Claim your business profile now and gain access to all features and respond to customer reviews.
PetJet® Official — Premium Dog & Horse Showers
PetJet® are trusted by over 40,000+ pet parents for turning muddy walks and stable days into spa‑like moments in seconds. Our PetJet showers and dog showers are engineered by gun dog trainers and pet parents, designed to rinse away mud, sand, and sweat with ease. From portable hot dog showers to powerful electric horse showers, soap guns, plug in showers, drying towels and shampoos every product is tested on our farm and built for durability, joy, and convenience.
With 5‑star reviews across the UK and beyond, PetJet® is the name customers rely on for premium pet care. Previously the viral PonyJet® we've rebranded to PetJet with a brand new team and product line. Whether you’re washing down a horse after training, refreshing a dog after a countryside adventure, or keeping horses show‑ready, our solutions deliver professional‑grade results at home, in the field, or on the go.
Founded on trust, innovation, and love for animals, PetJet® combines practicality with luxury. Pet grooming made easy. Engineered for mud. Designed for joy.See more
