Booked an appointment for our German Shepherd who was suffering from a spine condition, for her to be sadly be put to sleep, my heart was already breaking before this appointment. We did arrive about 10/15 mins early, the receptionist said she would let the vet know. We were shown in to their St Francis suite, our appointment time past, so I went to see what was going on, I was told the vet was running late, my anxiety was already alot, I went back into the suite, the receptionist popped her head in to see if we would like any refreshments whilst we waited, she could see I was upset and continued to say she knew how I felt, because she had lost her pet not so long ago, how dare she compare my grief to her's, she has absolutely no idea how I was feeling, she had no idea of my connection with my beloved dog, she didn't know my grief. The vet came in and not so much as an apology for keeping us waiting, the rest of the appointment went as good as it could have gone, until I said I'm not leaving my dog alone, could you please take her, to which she was put on a blanket and skimmed across the floor as she was carried out 😞🫣. Four weeks ago our other dog passed away, but the care he received was full of care, and empathy, a trolley was brought in and they took him away. How so much different our experience was yesterday. It has added to the already traumatic experience. I'm so upset 😭
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