Review Time
We have had all three of our animals registered with this practice for a considerable period and, until recently, had not experienced any major concerns.
In December, we brought our cat in after he developed a whistling sound from one nostril when breathing and was sneezing frequently. During the consultation, we clearly expressed our concern that there may be a foreign object lodged in his nostril. The vet advised that the symptoms were most likely allergy-related. While further investigations were mentioned as an option, the clinical advice and reassurance given led us to understand that these were not considered necessary at that stage. On the basis of that professional advice, we chose not to pursue additional diagnostics.
Over the following weeks, his symptoms worsened and his eyes began watering. We returned to the practice and were seen by a different vet. On this occasion, we were informed that it appeared he had previously had a foreign body in his nose which had resulted in an infection. He was prescribed medication and pain relief.
In our view, had the initial concern regarding a potential obstruction been more thoroughly explored at the first appointment, this may have been identified and treated sooner. We raised this through the formal complaints process but were advised that the practice did not believe any clinical error had occurred.
We recognise that veterinary medicine involves professional judgement. However, as pet owners, we rely heavily on that judgement when making decisions about whether to proceed with investigations or treatment.
The practice promotes itself as a caring, family-run business. While they may present this image, our experience suggests a focus on repeat visits and revenue rather than genuinely prioritising animal welfare.
I share this experience so that other pet owners can make an informed decision, but my advice would be to avoid.
Attended The Pet Vet Doncaster with my 5 year old guinea pig for a specific procedure. (euthanasia ) the vet was very gentle with Bandit definitely a shock to hear about his lump though. The whole procedure was done with highest level of care from vet and nurse. Shannon was the nurses name i was given and Jose was the vets name i was given. Both very good people to have working in veterinary. I would also like to add the client care team were very helpful and respectful given this time too. Thank you for looking after Bandit and treating him with respect dignity and care. And thank you for letting me see him after the procedure to give him a hug and a goodbye, along with his fur and paw prints. I would 100% recommend these vets for guineas they also helped me with Smokey(my other guinea) and everytime I've been I've had no issues the vets and nurses are very skilled and knowledgeable.
I had to make a very difficult decision of having my beloved German shepherd put to sleep as she had a neurological disease of the spine so her back legs were almost at the stage of not being able to stand. And couldn't see her suffer anymore. So made the appointment on Tuesday the 10th for the following Saturday at 11am. Yes we did turn up a little early as didn't know how bad the traffic would be. We were seen straight into the St Francis sweet. So far so good, 5 past 11 came and went and so did the next 20 minutes with absolutely no communication from anyone until my wife went out to ask. Then this turned into the worst and as you can probably imagine traumatic experience as we had only been here a month before for our other dog storm to be put to sleep so was still very raw. So we finally got to 11.25 so I walked out the front to find out was was going as we had booked this appointment just to make it less distressing. We were then told the that the vet was in a consultation ( why would you book another appointment when someone has already booked as we had for this sad time) and only have one vet. Surely it would be best to not book an appointment before or after an appointment of someone saying goodbye to the best friend or is it like other reviews say that it all about how much money you can extort out of people in such a vulnerable time. When the vet finally came in not even so much of an apology for being half an hour late. Yes the next part went as well as it could. We were then left to say our goodbyes to our beautiful companion, best friend who gave us so much love for 11 years. Then we said we didn't want to leave her alone so could they come in and take her to which she was put on the blanket. Then the most horrible thing happened they just dragged my dog out of the room scuffing her along the floor out the room like a piece of meat. How dare you treat my dog in such a disrespectful way. Absolutely fuming. Then we had to pay for this shoddy traumatic experience over £400. Yes we were asked if we wanted receipt which we said no just the emailed one would do. And guess what still haven't got that. How can our first experience be so different from a month before for our other beloved pet. How can you get this so wrong.
Booked an appointment for our German Shepherd who was suffering from a spine condition, for her to be sadly be put to sleep, my heart was already breaking before this appointment. We did arrive about 10/15 mins early, the receptionist said she would let the vet know. We were shown in to their St Francis suite, our appointment time past, so I went to see what was going on, I was told the vet was running late, my anxiety was already alot, I went back into the suite, the receptionist popped her head in to see if we would like any refreshments whilst we waited, she could see I was upset and continued to say she knew how I felt, because she had lost her pet not so long ago, how dare she compare my grief to her's, she has absolutely no idea how I was feeling, she had no idea of my connection with my beloved dog, she didn't know my grief. The vet came in and not so much as an apology for keeping us waiting, the rest of the appointment went as good as it could have gone, until I said I'm not leaving my dog alone, could you please take her, to which she was put on a blanket and skimmed across the floor as she was carried out 😞🫣. Four weeks ago our other dog passed away, but the care he received was full of care, and empathy, a trolley was brought in and they took him away. How so much different our experience was yesterday. It has added to the already traumatic experience. I'm so upset 😭
We have had all three of our animals registered with this practice for a considerable period and, until recently, had not experienced any major concerns.In December, we brought our cat in after he developed a whistling sound from one nostril when breathing and was sneezing frequently. During the consultation, we clearly expressed our concern that there may be a foreign object lodged in his nostril. The vet advised that the symptoms were most likely allergy-related. While further investigations were mentioned as an option, the clinical advice and reassurance given led us to understand that these were not considered necessary at that stage. On the basis of that professional advice, we chose not to pursue additional diagnostics.Over the following weeks, his symptoms worsened and his eyes began watering. We returned to the practice and were seen by a different vet. On this occasion, we were informed that it appeared he had previously had a foreign body in his nose which had resulted in an infection. He was prescribed medication and pain relief.In our view, had the initial concern regarding a potential obstruction been more thoroughly explored at the first appointment, this may have been identified and treated sooner. We raised this through the formal complaints process but were advised that the practice did not believe any clinical error had occurred.We recognise that veterinary medicine involves professional judgement. However, as pet owners, we rely heavily on that judgement when making decisions about whether to proceed with investigations or treatment.The practice promotes itself as a caring, family-run business. While they may present this image, our experience suggests a focus on repeat visits and revenue rather than genuinely prioritising animal welfare.I share this experience so that other pet owners can make an informed decision, but my advice would be to avoid.
Had our 8mth old dog spayed at the Pet Vet Portsmouth. The care and attention she received from booking in at reception, to follow up appointments, was second to none. Every member of staff was friendly, professional but most importantly 100% invested in the care of our girl. Prices are very reasonable. Would highly recommend.
Bow Wow Wow, seems i’m not the only one barking mad! If only i would of read the reviews about Thepetvet (aka D@@k Turpin without a mask). My dog Ivy may not of spent a month with a tooth abscess and my wallet might not be a lot less lighter.My 5 year old pug/westie cross, Ivy has been having problems drooling, and a watery eye on the right side of her face. Ivy’s first consultation, on 28th November the vet at Thepetvet Doncaster dismissed any tooth infection or any other health issues, and gave Ivy a antionflamotory shot and to come back in a few days if she was no better. This plus the consultation was around £100. The symptons were still the same a week later. So we checked in her mouth, and above her upper tooth her gum was red and inflamed. We assumed it was an abscess.So went back on 8th December and showed the vet, the photo we had taken. But she was adamant that it was not an abscess or an infection but more likely damaged nerves in her face. Which would mean Ivy would have to go for MRI scan at another clinic. Or she could give her another anti inflammatory shot which she had already given, and it did SFA. So no way i told her that i was paying for that again,so to the clinic for an MRI scan it was to be. Now i’m no Carol Vorderman but i am a Yorkshireman, and i do know how to spell cost. So when i heard her say it will cost this, and cost that, and i would have to pay £60 for her just to complete the referral form.!My tail wasn’t wagging but my finger was. So i declined any more of her advice or treatment and would ring the pet insurance company when i got home. Oh and to make me feel as if, i had my, you know whats clipped, she charged me another £47. 50. When i got home i checked ivy’s insurance and it did not cover any issues with the mouth or teeth. Talk about cocking my leg and peeing in the wind,now what i thought! So we just tried some home remedies and just hoped it would get better. We noticed that the gum around the large canine was now inflamed too. There was no way i was going back to Thepetvet. So my partner phoned the vet she is registered with Two Counties Vets of Doncaster. She had to make out that i was working away, as we did not want them to know Ivy was registered elsewhere. As i had already tried to get Ivy another visit with a different vet. When i told them she was, they called Thepetvet. They said, that they had told them that it wasnt a tooth abscess. So it would be pointless taking her to them. Today 18th December my partners vet confirmed 100% that Ivy was suffering with a tooth abscess. The £100 fee was irrelevant, i was just so happy that my little Ivy was finally getting the treatment that would now make her better, which she deserved, and should of been given by Thepetvet on her first vist.A dog is more than a mans best friend. Its his everything and more, Thepetvet need to heed these words. Instead of the only word they seem to know, which is PROFIT!
Took my dog in due to a broken nail which left the quick visible. Wanted to check in an make sure was ok and that didn’t get infected. That small visit cost nearly £200 and not only that but also got forced into purchasing a e-collar that was not needed. I’m not sure about the practice which the pet vet run but when asked if we had a collar I very clearly stated no but I could. The vet (Dimitry) went in to say “it’s ok I’ll get you one” as no mention of the costs or payment was even mentioned I ask if this was to be returned at the end and was told no we could keep it. Still no mention of purchase of what it costs. Then at the end of the appointment I’m asked for about £175 (blue card discount). No information of what the individual prices are so I asked for a receipt to be sent to me. Before discount - £62 for an appointment - expected and fairly priced. £107.13 - roughly £4.30 per tablet. These are only £1.35- maximum of £1.80 on vet pharmacy sites. Extortionate. £24.58 - for a collar a didn’t ask for a clearly stated I could get myself which bear in mind can get the same quality on Amazon for £12. They are a rip off and their crooked forced sale is a breach of consumer protection regulations in the UK
I’m not happy that I took my cat for a check up and bloods costing a fortune bloods being 105 twice and pre op being 60 pounds to find that the are saying she has no platelets didn’t find them very compassionate so I am now moving my pets to another place as I need someone who is caring Not someone asking me if I am insured as it’s going to cost thousands that’s the least of my problem also saying my pet could die they didn’t even know she is vaccinated sigh……
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