On June 15, 2025, I ordered a Cozy Rest Memory Foam Neck Pillow and two white CozyRest Silk Pillow Cases from the Pillow Home and paid them of course during the online ordering process. To date, I only got a mail saying Order 54905 confirmed on June 15, 2025 but I haven't received my order, nor have I received any response etc. from this company to any of my email inquiries by now. They send me new advertisements every day, but are unable to finally give me, as a customer, an answer as to what is going on with my order. I am very disappointed in this company and feel suspiciously cheated. I absolutely cannot recommend this company. It was the worst online ordering experience I have ever had. Are Pillow Home just ripping off their customers, or what?Today’s reply of Pillow Home an hour ago„Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly and we will do our best to assist you.Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.“Pillow Home, Since the placement of my order 54905 of June 15, 2025 with you I already send you many mails to your customer service team as requested by you but nothing happens by now. You should not fool your customers with standardized replies, but should do your job seriously. Your today's reply to me has also been sent to many other dissatisfied customers. Either you deliver the ordered goods straightaway or immediately refund the amount I paid you.
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