I placed my order on December 17th. On the 21st, I received an email from a representative named Sarah, supposedly to apologize for the delay. However, her message focused more on their successful video than on my order, which felt very self-serving. She promised delivery within 3-4 days, but that was 14 days ago, and I still haven't received anything. To make matters worse, instead of providing a credit for the late order (which is a standard business practice), she offered a discount on a future purchase that must be used within 30 days. This approach is also self-serving! As a strategic business consultant, I see that they are missing the mark on how to rebuild trust and brand loyalty.
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