Before making a decision to subscribe to Pip box (I wanted to be sure that everything went well and products were good) I decided to order their advent calendar to try it out. I ordered the calendar almost immediately when in came out (this is important to know because there was a wrong palette in there and their answer was that they did not had enough of the correct ones for all the calendars but as mine was one of the first ones ordered this seems a bit strange as an answer...). The calendar arrived with an outer cardboard box which was intact without a scratch so handled well by the post and delivery!! Inside there was no bubble-wrap or similar so the calendar was already a bit tattered and smudged outside. As I ordered this calendar to find some products in there to give as gifts to friends and family I opened it immediately: 2 products leaking not full any more, 1 brush broken in 2 pieces, 1 wrong palette not the one stated in their booklet which comes with the calendar!! So I wrote to their customer service and sent them pictures of the smudged calendar and leaking/broken/wrong items. They wrote back to me that it’s all the fault of handling and shipping not theirs but that they would give me a 15 pound refund (for a 99 pound calendar I paid!!!). I think that if I pay for an intact calendar with intact and correct products I should get exactly that for my money!! So I wrote them that I would like to get the products instead (4 products in total as they were not full/leaking/broken/wrong) they answered me that that’s not possible and send me a refund of 20 pounds without asking if that was an ok refund for me. So I sent them another email telling them that 20 pounds is not ok for 4 products which I cannot use as gifts anymore and that a customer should get the correct and whole products he/she has bought and paid... and never received an answer back. So my decision was made, never will I subscribe to Pip-box and am very very disappointed with the calendar and their handling of problems.
Claim your business profile now and gain access to all features and respond to customer reviews.
Award-winning beauty subscription box proudly promoting only cruelty-free & vegan friendly beauty. FREE UK delivery on all orders. As seen in ELLE, Evening Standard and Women's Health Magazine. Be Beautiful, Be kind.
