The product is good and delivery was prompt, but the customer service left much to be desired. One of the soft-close parts arrived damaged, so I reached out for a replacement. The response was unhelpful and rude, essentially telling me to do as I wished since it was Saturday and they weren't available. Ultimately, I had to contact the manufacturer directly to resolve the issue myself. Given the same price, I would have preferred to order directly from the manufacturer from the beginning.
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We are an old family run business that has adapted and changed over the years starting life as a distributor and manufacturer and always interested in innovation. We started distributing Eclisse pocket door system's soon after they were introduced into the UK market and we are possibly the oldest Eclisse UK distributor.
