theprivatetherapyclinic.co.uk

SAVE YOUR MONEY

I paid £340 for an hour assessment, that only actually lasted 40 minutes. I had my assessment on 26th July 2024 and was advised the report would take 3-4 weeks to be sent to me. There is an additional £170 fee should you want your report fast-tracking however the fast track is still a period of 10 days minimum so not very fast track in my opinion. I consulted with the admin team via email, 3 weeks and 4 days after my assessment, as I had a GP appointment and felt it could’ve contributed towards what I was discussing with my GP. I was told I could pay the £170, and my report may ‘possibly’ be ready for the following day, but with no guarantee. I decided not to do this as my report should’ve been ready on 23rd August at the latest anyway. So fast forward to the 23rd Aug, still no report. Emailed admin again and was told the doctor who completed mr assessment had assured my report would be ready by 6pm and this would be sent to me via email. No report arrived. 27th Aug, assured again that report would be sent to me at 6pm. Now on the 28th Aug and still have no report even though an admin told me they would send it straight away this morning. In my opinion, you are better off saving your money and going through NHS. I thought going private would reduce the stress of these assessments significantly, however it has done the complete opposite. Baring in mind this service is for mental health conditions, all this experience has caused me is additional, unnecessary stress and anxiety. Although admin are relatively quick at responding, information provided is neither reliable or precise. It seems as though there is a significant lack of communication between admin and professionals, which is then misleading customers. At this point I feel like I’m not even going to receive my report!!!

Date of experience: Jul 26, 2024