Edited review: I’m genuinely unsure how this company has so many glowing reviews, as my experience has been extremely disappointing.We submitted an offer on Monday 5th January and received no communication at all. I had to repeatedly chase for basic information, only to be met with silence. As cash buyers, it’s unreasonable to have to pursue a seller for essential details about the property.The Property Perspective expected us to proceed without answers to fundamental questions about the electrics, boiler, and structural aspects—information they openly admitted they could not provide. Despite this, they went on to sell the property without responding to us or acknowledging our emails. We were more than willing to move forward, even to increase our offer, but only with the necessary information.Throughout the process, we were given conflicting and misleading statements about other offers. First there were none, then there were, then suddenly there weren’t again. It felt like pressure tactics rather than transparent communication. Any sensible buyer would want clarity before committing to a major purchase and arranging a survey.We were promised a builder’s meeting on 07/01/26 and told we would receive an update the same day, then by close of play on 08/01/26. Neither happened. Instead, communication stopped entirely. We later discovered online that the property had been marked as sold STC.Despite the complete lack of communication, they later contacted us asking if we would be interested should the new buyers pull out.Edit – 12/01/2026: Following a Trustpilot response, I still cannot agree that this company operates professionally. I have removed personal comments, but the facts remain as I appreciate this was a little unfair. While I understand that offers can be accepted at any time, transparency and courtesy are basic expectations. I was asked to increase my offer, but without the information I had requested, doing so would have been irresponsible. I would have happily increased the offer had the details been provided.To date, I have still received no direct response from the company. I work with the public daily and have no difficulty ensuring people receive the information they need. The lack of communication here is simply unacceptable.The property appears to be available again today. I emailed while at work—still no reply. It seems the only time this company engages is when a negative review is posted. I am still looking, despite the disappointment and hopefully able to find my new home.
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Property Perspective are the Assisted Move & Part Exchange specialists for house builders. Our aim is to offer a truly unique service that adds value not only to the clients we work with but to the overall customer journey. We are more than just a partner we are extension of our clients sales team.
