Its not often I bother doing reviews, unless, as in this case, I feel the service we received from Property Perspectives was appauling and for the benefit of fhose who might be considering ibuting a house through them, think again!It must just be me, as there appear to be many good reviews….but mine is not!Made an offer on a property back on 03/06/24 as our flat was under offer by a cash buyer, the property we wanted was vacant and only 9 years old, same agent, Unique Estate Agents(who were very helpful throughout)However, apart from the "Hi, congatulatins" E-mail, telling us that they anticipated a completion date of late August / early September (ha)we finally managed to move in just before Christmas, in the dark . When our solicitor heard Property Perspectives were being involved as a middle party betwwen Morris Homes and Unique, he the expression "Nightmare" was mentioned (perhaps we should have listened then)There was poor / minimal communication froPP throughout and we got all our questions answered by Unique staff.PP seemed to blame everyone else for the delays with leaseholder information/forms / Morris Homes solicitors but more like"someon" at PP did not ensure all paperwork was applied for in time and submitted when needed…Our purchaser was extremely patient with us as it was delay after dealyuntil finally they had enough and went away for a month….but at least Various issues along the way but one case, weasked that keys for the windows be provided as all unlocked….answer came back via Estate Agents, "Don’t think Mark will be getting his keys!" perhaps because I was considering pulling out and madethem aware that my patiance was running out! Also asked did they have technical documents for appliances/boiler/alarms etc and was told they would make sure that they would provide downloads etc prior to cpmpletion....later disputed and none providedFortunately the Morris Homes Sales team have helped us out since moving in.PP had the cheek to call us at arounf 3.30pm on comp day to congratulate us , THEY had sorted everything and we could collect keys….it was UNIQUE that we thanked when we got keys as they deserved praise. Should we ever make an offer on a property again and find out Property Perspectives are involved, we will without doubt, withdraw our offer and go elsewhere….I have knowledge of amny Housing developers and am surprised that a company with a reputation as good as Morris Homes, give their business to this company.After completion, I must give ctedit to Lee (Supervisor) at PP who did speak to me, did answer my questions, did respond to my callsHe arranged to sort a few matters out and did resolve issues without any problems.Totally unimpressed with what I thouoght was an unnecessary 3rd party in the sales processEven got the Ground rent wrong - told me in writing £300 ended up a couple of days before completion as £450….too late to question it so having to pay £150 more than expected every year…thanks again PP
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Property Perspective are the Assisted Move & Part Exchange specialists for house builders. Our aim is to offer a truly unique service that adds value not only to the clients we work with but to the overall customer journey. We are more than just a partner we are extension of our clients sales team.
