I ordered a product that consisted of several items, but the delivery status was confusing. After contacting support, I was informed that the app had incorrect information, and despite requesting a refund, my request was not processed. The representative seemed dismissive and took time to address my concerns regarding the undelivered item. Eventually, a refund was agreed upon, but the process became complicated, and I learned that it was canceled. I plan to file a report with consumer protection. I wish I had read the reviews beforehand.
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