Review Time
The unit failed after just 4 months. I faced endless back-and-forth with insincere automated emails. After finally agreeing to a refund via a payment platform, they canceled it. They delayed the process until I surpassed the 180-day limit set by the payment platform. The product is poor, and their support is nonexistent. It's better to find another option or endure a more pleasant experience.
It’s frustrating trying to contact a company that lacks a website or phone number. I’m unclear on how to clean the pump of the water fountain, and there are no instructional videos available. My cat hasn’t increased its drinking habits, but I still want to continue using this product. The online videos mainly redirect to a sales page on social media rather than providing service guidance.
It's quite frustrating trying to reach a company that lacks a website or a phone number. I'm uncertain about how to clean the pump on the water fountain, and there are no instructional videos available. Although my cat's drinking habits haven't changed, I'm willing to continue using this product. The online videos mainly redirect to a sales pitch on social media, lacking proper service information.
I ordered a product that consisted of several items, but the delivery status was confusing. After contacting support, I was informed that the app had incorrect information, and despite requesting a refund, my request was not processed. The representative seemed dismissive and took time to address my concerns regarding the undelivered item. Eventually, a refund was agreed upon, but the process became complicated, and I learned that it was canceled. I plan to file a report with consumer protection. I wish I had read the reviews beforehand.
I am formally addressing my order placed with the company on 9 August 2025, which has not been delivered despite multiple email confirmations. My order included specific items, none of which have been received. The company has failed to provide the products or a satisfactory solution, violating consumer laws. I demand a full refund within seven days; otherwise, I will escalate the matter legally and through consumer protection channels.
We purchased a water fountain for our cats, which functioned well initially but then broke down. When we reached out to the company for warranty support, their response was unsatisfactory. They repeatedly requested videos and photos of the product, which we provided, but we faced continuous delays. After growing frustrated, we sought assistance from consumer protection services. Even after sending a formal demand letter, they continued to ask for more videos. Due to their poor customer support, I would rate them 0 stars if possible, but the minimum is 1. I cannot recommend this company.
This is a scam! Do not place an order here. The product is overpriced, and the quality is subpar. It took two months to arrive, and the customer service is practically nonexistent. If you're looking for a refund, forget it; I’m still waiting for mine.
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