Terrible review of service and water fountain.I purchased the $170 water fountain that was on sale because I liked the fact that if there was a power outage there would be no affect to my cats water if I’m not home. I still had to plug in the unit because the settings of continuous water only works when plugged in. I found the fountain to be extremely loud and like a form of torture with the constant dripping.I launched an email conversation with them to start the refund process. They wanted to trouble shoot the leak, by me sending a video of the fountain working and making noise. They told me that I should move it to another part of my house. Because I live in a one bedroom apartment this is not possible. They finally agreed to the return and gave me the address for return. I had to have everything that was given in the box (including cardboard, brush for cleaning/ tweezers. Everything) which luckily I had kept. I had to clean it to new and return in new condition. I had only had it a week so that wasn’t a problem. Returned the item via Australia Post, sent them the shipping details and tracking number. The item was returned to their warehouse two days later. I set up a notification through the Australia Post app so I knew when they had received it. I have since followed up over 6 times. They say the item is not received at the warehouse and they are unable to find it. It was sent almost a month ago, confirmed delivery and now lost on their end. They said I might have sent to the wrong address or the wrong name on the address. Which I used exactly what they provided me. They now have the perfectly cleaned water fountain back and also my $170. I guess I can see why they you are unable to see any google reviews. They are a scam.
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