I would agree with the other 1 star reviews on here. So bad in terms of meeting its promises as to feel like it's a scam. Avoid. Currently trying to get them to meet their obligations under consumer law but finding that the simplest option is to ignore their returns process which seems designed to mire you in meeting their invented conditions of return and confuse you out of simply submitting a chargeback through your bank or small claims court. Both very likely to succeed (keep records) and do not require you to be gaslit into thinking you need to jump through all their hoops. Australian consumer laws are stronger than the promises PurrPod makes about how you will get your money back thru them (you might but it will cost you and they will make it hard for you). They do not meet their promises, let alone consumer protection standards. Telling you to clean and sanitise it (when it makes itself filthy) which will wash off a tiny sticker, and then making you pay to return it only to say, "you have washed off the tiny sticker, no refund for you" is just one example of how it goes down. This company has only been around since Aug 2024, and appears to be making it up as they go. For the first few months (when I bought one) it was the PurrPod Litter Robot. This was on their site, the order etc. What was delivered was neither PurrPod or Litter Robot (totally different company) but a cheaply sourced unit available on Amazon and Alibaba called a Smart Cat Litter Box. Litter Robot may have ceased and desisted them, because all Litter Robot references are gone. Too late for anyone they successfully confused. By offering a 90 return guarantee they both make a false promise ("no questions asked") and confuse many into thinking buyers must follow all their rules. YOU HAVE 12 MONTHS by default. Start a return with them but don't send it to them at your expense. If you are still looking, look elsewhere, do not purchase a PurrPod anything.
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