theradome.com

I cannot comment on the product itself because I still haven’t received it. I placed my order on 8th

I cannot comment on the product itself because I still haven’t received it. I placed my order on 8th January, and I was told it would be shipped by 12th January due to what they described as “huge” demand.

However, when they shared the invoice, I noticed that the shipping address I had entered during purchase was completely changed to a different address. I informed them immediately. They admitted it was their mistake and promised to correct the address and share a new invoice within two days.

When I followed up, they sent a revised invoice — still with the same incorrect address. Yes, the exact same mistake again. At this point, I was understandably furious. When I flagged it once more, they again acknowledged the error and assured me that the address would be corrected at the time of actual shipping. I was also informed that the shipment date had now been pushed to 23rd January, citing “unprecedented” demand.

And then comes 23rd January. Unsurprisingly, they shipped the product to the same incorrect address — the one I had repeatedly asked them to fix.

This is a USD 900 product, and the level of carelessness is frankly shocking. These are not minor oversights; they are basic, repeated operational failures. It’s hard to understand how this business is functioning at all with such incompetent handling of customer orders.

I still don’t know when (or if) I will actually receive my product. Only after that can I comment on its quality, but for now, this entire experience feels like a vicious cycle of excuses and errors.

If you are considering buying from them, think multiple times. Be prepared for a potentially exhausting and frustrating experience with their customer support team. Their is a business lesson in here - Even if you have a world class product, you still cannnot survive with a pathetic sales and operations/support team.

Date of experience: Jan 25, 2026