I can't believe it, but I've received two brand-new units that were completely non-functional right out of the box. Neither powered on; there was a light but no response. For a company of this size, having the same issue on two different models is unacceptable. Customer service made matters worse, offering no repair options for the first unit and suggesting I just discard it. This experience has led me to lose all confidence in their product quality. I cannot recommend this brand.
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