If I could give 0 stars I would. Ordered two items online which I then needed to cancel due to my house move being pushed forward. Contacted them and they agreed was ok to cancel. However items still went out for delivery, delivery was refused from myself over the phone and yet they still delivered 1 item to a neighbour without my consent.
Contacted multiple times for over two weeks to ask how to return the item and was repeatedly ignored. The other item was also no where to be seen.
Eventually someone contacted me to arrange collection of the item to which I gave them a collection address. Waited in all day at collection address for them to not arrive and for some ridiculous reason they had arranged collection somewhere else without telling me.
Now they are saying they can only collect from delivery address which is incorrect.
Customer service has been absolutely appalling and it shouldn’t be this difficult to get hold of someone. Will never order again after this
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From opening our first store in 1989, on Billacombe Road, Plymouth, The Range is now the fastest growing retailer in the UK. With over 200+ stores nationwide, we stock more than 65,000 products across 16 different departments, from Homewares and Furniture to DIY and Art Supplies. Our ethos has always been to bring our customers great quality products at the most competitive prices, drawing together everything you need for a beautiful home.
Pop into your local store to see what we have to offer, or alternatively, shop The Range from the comfort of your own home. You can browse and shop all products on our website, and have them delivered straight to your door.See more
