Did click and collect for 3 items from my nearest shop which is 25 miles away , went to collect and was told it wouldn't be ready til tomorrow, I asked if I could take what I needed as I was in the shop and was told I couldn't only if I cancelled the click and collect and buy again in store .
2 points from this
Delivery was next day at an extra 4.99
Click and collect which I thought would be like Argos and could go pretty much immediately is not the case .
2nd point
Why couldn't I just taken off the shelf at the shop , and completed the click and collect that way , when to be honest I assume someone would have gone on the shop floor , taken the items I needed and put them behind the till ready for collection. But I couldn't do that on this occasion .
So I had to cancel the on line click and collect, wait for my refunded money and then buy from the shop .
That is what we call a farce and a faff for 3 small items .
So my advice is don't use click and collect especially from the store in North Wales across the bridge from Anglesey , as they are short staffed and couldn't get anyone to take the items off a shelf and put behind the till . On the plus side , when I contacted the customer service on line they cancelled my order and refunded my account ( within 5 to 10 days ) in the time it had taken me to go across the bridge heading back home . So there you go , don't order on line or click and collect ,waste of time .
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From opening our first store in 1989, on Billacombe Road, Plymouth, The Range is now the fastest growing retailer in the UK. With over 200+ stores nationwide, we stock more than 65,000 products across 16 different departments, from Homewares and Furniture to DIY and Art Supplies. Our ethos has always been to bring our customers great quality products at the most competitive prices, drawing together everything you need for a beautiful home.
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