I reached out several times. It was a gift that only had one function, and the recipient was disappointed. When I requested to return it, I received repeated requests for the same order number. Eventually, customer support responded, but only to indicate they had received one email about the return. Their responses were unhelpful and rude. The return policy stated in their emails mentions that the package cannot be opened. How can one assess if the product meets expectations without opening it? Save your money; there are better options available elsewhere for a fraction of the price.
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