Name: therapalm.store
Telephone: 000000000
Rating: 2.3

Jasmine Reed Guest

Delighted by the overall experience.

I was truly surprised in a positive way. I had some uncertainties about what to expect, but everything went smoothly from start to finish. The shipping was prompt, the product matched the description perfectly, and the support team was friendly and helpful when I reached out. Overall, a wonderful experience.

Date of experience: Jan 03, 2026

Corina Guest

2 months ago

Request for return went unanswered

I requested to return the order due to a defect, but they have not replied. If this issue isn't resolved quickly, I will have to dispute the transaction.

Date of experience: Dec 28, 2025

Mikey Harris Guest

2 months ago

Terrible customer support

I reached out several times. It was a gift that only had one function, and the recipient was disappointed. When I requested to return it, I received repeated requests for the same order number. Eventually, customer support responded, but only to indicate they had received one email about the return. Their responses were unhelpful and rude. The return policy stated in their emails mentions that the package cannot be opened. How can one assess if the product meets expectations without opening it? Save your money; there are better options available elsewhere for a fraction of the price.

Date of experience: Dec 25, 2025

AivoxX Guest

2 months ago

Ideal gift with outstanding customer support

I was genuinely pleased with my experience. I had some doubts initially, but everything went off without a hitch from start to finish. Shipping was timely, the product matched the description, and the support team was friendly and accommodating when I reached out. Overall, an excellent experience.

Date of experience: Dec 13, 2025

thelama9086 Guest

3 months ago

Lack of support

They advertised fast shipping, yet it took over a month to receive the product. No support or replies to my emails.

Date of experience: Nov 15, 2025

Josh Ross Guest

4 months ago

Unsatisfactory product and extremely poor customer service

My partner suffers from arthritis and had seen numerous social media ads for a massager, so I decided to get one. The product arrived, but it did not live up to the claims made in the adverts. The design is uncomfortable for the neck, and it left her sore as it doesn't adjust. Their stated returns policy allows for a refund within 14 days, so I contacted them to initiate a return and offered to cover the return shipping. After that, I received no response to my multiple emails with the return address. My only option now is to file for a refund through the payment platform.