I received a pair of heated socks as a gift last Christmas, and they worked well initially. However, when winter came again, one sock failed to heat. I contacted customer support, but after multiple exchanges, they refused to replace it without the original purchase receipt, which we couldn't find. They also stated that after two years, they wouldn't assist at all, which is quite frustrating for such an expensive product used only a few months each year. I'm very disappointed with both the quality of the product and the support received. I've used similar items for years without ever having a claim denied when a product malfunctioned.
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Therm-ic are the producers of innovative & technical clothing, accessories and dryers to support you in your adventures.
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Therm-ic is built upon on many years of experience, which started with the invention of heating for ski boots. Building on the developments and patents of the last 20 years, the range of products now includes a whole series of high quality, approved solutions for your winter sports activities.See more
