1 star due to very poor customer service when it came to them scheduling a service call. The service call was for a faulty board in an in-wall coffee maker. The tech came, fixed the problem by changing the board, but upon putting the system back together, could not get the drain that was working before to work. He told me that someone from customer service will call to set an appointment, no one did for a month. Then when I called to follow up, they gave me an appointment 2 months out, because the part was on back order. The part was a 10 dollar plastic elbow that prevents the drain tube from bending I believe! 2 month time comes, the day of the appointment, I get a text saying we have to reschedule because the part is not here! I call to reschedule, they give me another appointment 2 months out, to find out, on the day of! it was again not scheduled properly because now it is a two tech job and the scheduling person scheduled it for one. They schedule for a month out, which was today, to find out, the tech has called in! so now I have to wait for someone to call me back to find a date to come in who knows when it is going to be! So, I am to the point that I want to rip the unit out and go dump it in front of their headquarters and put it on fire, or leave a 1 star review which I chose the latter. Zero respect for the customer's timeZero scheduling and supply chain capabilityVery Very Very poor customer service.
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