Review Time
bad quality ,and bad service too,our oven did not work ,it takes 3 months to get it fixed,and then after one month it did not work again ,take nother one month to get an appointment for service,and I am not sure how long it can be fixed,maybe another 3 months,can you image live without an oven for almost half a year ?
I own a high-end French door fridge that has caused me nothing but issues after just a few years. It’s quite noisy, and while I could tolerate the odd sounds it makes, the persistent leaking inside has been a major problem. It started leaking when it was only 7 years old, and now at 10 years, the issue remains unresolved. I had hoped for a different brand but ended up with this one due to my husband's preference. The range works well, and the stove and dishwasher have been fine, but the fridge is a disaster. Reaching out for support has been fruitless since it’s out of warranty. Honestly, what kind of expensive fridge can you open with just one finger? Save your money.
I own a gas stove that is 6 years old and had an extended warranty. From the start, I encountered issues with one burner igniting randomly. After two service calls, the problem persists. The company seemed more focused on who would cover the service costs rather than ensuring my safety. On one occasion, the burner actually ignited, and thankfully, we were home. For the price I paid, I cannot in good conscience recommend this service to anyone. This appliance has been faulty from day one and should have been replaced.
I have a Thermador French door 8,000 dollar plus fridge that has given me NOTHING but problems after the fist few years. It’s noisy. But I could deal with the weird noises it makes(not ice making). But it’s been leaking on the inside FORVEVER. Nobody can figure out why. It’s been leaking since it was 7 years old. It’s now EXACLTY 10 years old. I really wanted a sub zero but my husband won and we got Thermador. No issues with their range. Don’t get me started on the stoves and the dishwasher so far is fine. But the fridge. Disaster. Try calling them. Nada no help it’s out of warranty. Also what 8,000 dollar plus fridge can you open the door with 1 finger? Trash save your money.
I have a Thermador Gas stove, which is 6 years old, I did have extended warrenty. Since the begining I had problems with one burner trying to ignite randomly. 2 service calls and the stove does the same thing. Thermador was more interested in who was going to pay for service and NO care given if my house would blow up. P.S. on one occation it actually did ignite..Thank God we were home. for 9k Im sorry I would never ever recomend in good concious this company to anyone. This has been faulty since day one and should have been replaced.
This complaint concerns a Thermador refrigerator costing approximately $10,000 that has failed to function properly within its first year of installation and the company’s continued failure to repair or replace the appliance despite repeated assurances.My daughter purchased this refrigerator as part of a home renovation. The appliance was selected and ordered by an interior designer, but my daughter paid the full cost. The refrigerator was delivered and installed by Thermador or its authorized agents.From early on, the refrigerator failed to operate properly, despite being less than one year old and still under warranty.My daughter contacted Thermador immediately. She was repeatedly assured that service would be provided “tomorrow” or “right away,” especially given that the household includes small children, one of whom is nursing. Despite these assurances, service appointments were postponed multiple times without notice, and Thermador representatives provided contradictory and misleading explanations, including claims that parts were unavailable, followed by claims that parts had arrived, followed by claims that repairs were completed—when in fact the refrigerator continued to malfunction.This pattern has continued for over four months, during which Thermador has:Failed to provide timely or effective repairsProvided inconsistent and inaccurate informationFailed to resolve the issue through replacement despite repeated acknowledgments of ongoing malfunctionAs of this writing, the refrigerator still does not function properly, and Thermador has not provided a permanent solution.Additionally, Thermador incorrectly listed the interior designer as the owner of the appliance, despite the fact that my daughter paid for it in full. This error has created unnecessary complications and raises concerns about improper documentation and ownership records.A refrigerator at this price point is marketed as a premium, reliable product. Thermador’s failure to repair or replace a defective appliance within a reasonable timeframe constitutes a failure to honor warranty obligations and basic consumer protections.Resolution Requested:Immediate full replacement of the defective refrigerator orFull refund of the purchase price, including associated installation costsThermador has had more than sufficient time to correct this issue. Continued delays and excuses are unacceptable and constitute unreasonable hardship to the consumer.This complaint is submitted in good faith with the expectation of prompt resolution. If Thermador fails to act, this matter may be escalated to additional consumer protection agencies and legal counsel.
I had an amazing experience with Thermador’s customer service, thanks to Lina Sirchia. After struggling for a month without any response, Lina reached out to me and handled my issue like a pro. She listened attentively, showed genuine concern, and followed up promptly. Within half an hour, she provided a solution and successfully arranged for a replacement of my cooking top. I’m incredibly grateful for her outstanding support!Thank you, Einat Fishman
If I could give less than 1 star I would. Thermador Customer Service is appalling. We purchased an entire suite of Thermador/Bosch appliances for a new home build. The first oven did not work - it came with a broken fan. Then the mother board went - that was year 1. The giant refrigerator - kept freezing the cooling system and icing the fan. We had technicians out 4 times to repair and thaw the refrigerator. Then we went through the replacement process when the closed refrigeration system failed completely. That took months of back and forth service and finally replacement. Then refrigerator number 2 had to be serviced within 6 months - for the same problem. Ah - they said they fixed that problem which was a sensor engineered too close to the cold so it didn't sense temperature properly. A design flaw. So they repaired that for $600 - and it should have been under warranty. 4 months later the refrigerator stopped completely without warning. That was August. Back to the repair technicians - ok we can probably fix this - $2500. Wait - that's under warranty isn't it? Down the warranty road with Thermador customer service again... No parts available and we don't know when we can fix it. Our policy now is to replace the unit if we can't fix it. OK - so now weeks later we are still waiting the replacement. But we follow up - calls to customer service - need to be assigned a case number. next week got a case number - now they need reports from the appliance techs and they don't have them. We get them sent. Now they have it and it has to go up the chain for approval. Another week. ok looks like approval but now it needs a new case number because it's a different department not us. And "I suggest you go buy another refrigerator because it will take a while to get you a new one". Huh - that's what customer service recommends? Another week. Got the new case number. Wait - now the Appliance Replacement team needs to find a dealer in your area. But we know who the dealer is don't we? Nope - we have to put it into our process. BUT "suggest you find a rental company that might rent you a refrigerator because we can't say when this will be resolved". That's what their customer service suggested. Another week - ah sorry we are backed up and haven't begun looking for the dealer yet. Escalate me please. Get to supervisory customer service. "Sorry but it's not my department so I can't help you - that's Appliance Replacement". Please escalate me to them - Nope - "they don't talk to customers". Really. So now I will try to do their job - find a distributor, find the refrigerator model in stock and get them to reach out to AR because they might talk to a dealer. And get approval to let the appliance dealer they don't know they have to install the appliance they didn't find. Thermador you suck.I would say run fast in the other direction if someone suggests you purchase their appliances because nothing is worth the hassle of dealing with them.UPDATE Today - now in month 2 without a refrigerator. The official response to the dealer trying to get one to install is this ... Unfortunately, our warehouses are having difficulties right now, due to upgrades to our ordering program. They are working very hard to rectify the issues, so that orders will ship out. For this reason, ETAs are not possible at this time.If that isn't the most unhelpful and meaningless response ....
Unfortunately being in the home buying business I had heard great reviews about Thermador and their partner brands. When it came to buying high end appliances, this is what I chose. I bought a 11K colum fridge and freezer, stove, microwave and dishwasher. We freezer is terrible. We have issues with our ice machine/maker. It doesn’t work well and the drawers to not come in and out easily for cleaning. Our ice bin shattered (not sure why) and we have a constant light for replacing our water filter on. Not sure why on that either. The replacement parts are expensive and don’t bother to callCustomer service they have no “tech department” they claim and do not get back to you on questions or answer themFor that matter. It’s extremely sad to spend so much on appliances and have such terrible customer service. The dishwater does not dry anything well even on its longest cycle and it doesn’t clean very well. I would have to think long and hard about what I would buy instead of this brand.
1 star due to very poor customer service when it came to them scheduling a service call. The service call was for a faulty board in an in-wall coffee maker. The tech came, fixed the problem by changing the board, but upon putting the system back together, could not get the drain that was working before to work. He told me that someone from customer service will call to set an appointment, no one did for a month. Then when I called to follow up, they gave me an appointment 2 months out, because the part was on back order. The part was a 10 dollar plastic elbow that prevents the drain tube from bending I believe! 2 month time comes, the day of the appointment, I get a text saying we have to reschedule because the part is not here! I call to reschedule, they give me another appointment 2 months out, to find out, on the day of! it was again not scheduled properly because now it is a two tech job and the scheduling person scheduled it for one. They schedule for a month out, which was today, to find out, the tech has called in! so now I have to wait for someone to call me back to find a date to come in who knows when it is going to be! So, I am to the point that I want to rip the unit out and go dump it in front of their headquarters and put it on fire, or leave a 1 star review which I chose the latter. Zero respect for the customer's timeZero scheduling and supply chain capabilityVery Very Very poor customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover Thermador luxury appliances that have revolutionized the way we live and entertain with cooktops, steam and convection ovens, column refrigeration, and beyond.
thewoodveneerhub.com
seriousreaders.com
thecabinetshop.co.uk
srblinds.co.uk
underluckystars.com
orantneon.com
veradea-materasso.com
nordmanndirect.co.uk
marshallsgarden.com
stove-installer.co.uk
