I sincerely wish I'd read these reviews prior to owning our Thermador Oven. Over $12K and we are now being told that a simple broken glass panel CAN NOT be repaired! The inside glass broke for NO reason due to heat and three attempts to ship the part have resulted in the glass arriving shattered due to poor shipping on the part of Thermador! Now we're being told we can not get the oven repaired! Our attempts to contact Thermador directly have been a joke! YOU CAN NOT SPEAK TO ANYONE! We finally got through to a human being on one day and got hung up on THREE TIMES!!! We feel so very foolish for having made this tremendous investment. Thermador doesn't even post their corporate office information to avoid customer contact! We are now forced to seek legal advice.
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