Date of Purchase: 25th October 2025Product: Thermalmaster P3My experience with Thermalmaster has been severely negative. I never actually received the Thermalmaster P3 I ordered because the delivery was left unattended at my door and was stolen shortly after.Upon discovering the theft, I promptly contacted Thermalmaster's support via email, detailing the incident. I was hoping for compassion and a clear resolution plan, but instead, I was met with complete indifference. Their communication indicated they took zero responsibility for ensuring the package was successfully delivered to me, the customer.Due to their lack of assistance, I was forced to escalate the matter by filing a dispute with PayPal. Even with this formal filing, Thermalmaster is actively challenging the case, refusing to provide either a replacement unit or a full refund. This demonstrates a shocking disregard for customer satisfaction and basic consumer protection.Thermalmaster’s behavior, from their initial unhelpful email to their ongoing efforts to avoid refunding a stolen item, showcases truly terrible customer service. I cannot recommend purchasing from a company that will fight its customers rather than support them in a theft situation.
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