thermalmaster.com

It's my first time ordering from thermal master, I work as a plumber for over 8 years and thermal ca

It's my first time ordering from thermal master, I work as a plumber for over 8 years and thermal camera is essential in my daily work, I used to work with a Fluke Tis25+ which broke 2 months ago. I checked many brands like Topdon and Goyojo and finally choosed the Thor 002 cause I like its big screen.
I have to say the package indeed comes really slow, also I noticed in eevblog said the temperature measurement seems not good, but in my daily work I just need to know where is unusual so till now it works pretty good

Date of experience: Feb 14, 2026

2 issues occurred, first it takes a little longer for the package to get to me, around 3 weeks I th

2 issues occurred, first it takes a little longer for the package to get to me, around 3 weeks I think, but their support replied very fast. second is I ordered the Thor 001 wiith the bottle but first only get the thermal camera without the gift, they replied its separate package and I don't know why
the items is pretty good, but I think if personal use like home inspection , Thor 002 is a better choice

Date of experience: Feb 12, 2026

ordered 2 untis from the website, one P3 and one Thor001, first package took around 12 days to arriv

ordered 2 untis from the website, one P3 and one Thor001, first package took around 12 days to arrive, second package takes longer around 20 days, so I sent an email to check the status of my package, it took around 2-3 days I got their reply said cause of the black friday sale...
By the way, products is pretty good with the price

Date of experience: Feb 11, 2026

Conclusion： with $399 the price, it's almost the best standalone devices you can find advantages： 1.

Conclusion： with $399 the price, it's almost the best standalone devices you can find
advantages： 1.Screen pretty big 2.±1.5℃ accuracy 3.laser targeting
disadvantages： too big，macrolens $200 more

Date of experience: Feb 06, 2026

I ordered a Thor002 2 months ago, package delayed for around 2 weeks cause of the sales maybe, they

I ordered a Thor002 2 months ago, package delayed for around 2 weeks cause of the sales maybe, they offered one more year warranty and I think its acceptable
For the products itself, I think its better than the Flir I used for almost 10 years, I mainly use it for home inspection and I think it's enough for work

Date of experience: Feb 03, 2026

This is Liton from California, 15 years in HVAC, I would like to share my experience with thermal ma

This is Liton from California, 15 years in HVAC, I would like to share my experience with thermal master
In 2024 I ordered a P2pro, they call it the world smallest thermal camera which attracted me, items pretty good, but I burned it with sunshine in one month , so I tried to contact their aftersale service to see if I can pay to change one but no reply till now
Last year my elder Flir one broke either for its garbage battery so I have to buy a new one, compared with Flir Edge Pro, topdon TC002duo, Mileseey TR10, TOOLTOP ET692C and Thermal Master P3, I finally chosed the last one, I was concerned for another bad experience but this time seems everything works fine, a little problem for connecting with my iphone 16 but this time they replied within 24hours and sloved my problems perfectly

Date of experience: Jan 26, 2026

I bought a thor 002

I bought a thor 002. They have 30days money back guarantee. I contacted them several times to send my item back. They asked me questions first then I was told they will send return label and then they never came back to me again. Once I was even messaged that they are going to send the label "tomorrow". I thought why not today. It was very strange and after that they never answered.

Date of experience: Jan 24, 2026

good products like P3

Date of experience: Jan 19, 2026

ZERO ACCOUNTABILITY AFTER THEFT – The Worst Customer Service Experience

Date of Purchase: 25th October 2025​Product: Thermalmaster P3​My experience with Thermalmaster has been severely negative. I never actually received the Thermalmaster P3 I ordered because the delivery was left unattended at my door and was stolen shortly after.​Upon discovering the theft, I promptly contacted Thermalmaster's support via email, detailing the incident. I was hoping for compassion and a clear resolution plan, but instead, I was met with complete indifference. Their communication indicated they took zero responsibility for ensuring the package was successfully delivered to me, the customer.​​Due to their lack of assistance, I was forced to escalate the matter by filing a dispute with PayPal. Even with this formal filing, Thermalmaster is actively challenging the case, refusing to provide either a replacement unit or a full refund. This demonstrates a shocking disregard for customer satisfaction and basic consumer protection.​​Thermalmaster’s behavior, from their initial unhelpful email to their ongoing efforts to avoid refunding a stolen item, showcases truly terrible customer service. I cannot recommend purchasing from a company that will fight its customers rather than support them in a theft situation.

Date of experience: Dec 13, 2025

Absolutely abysmal customer support!

After ordering a P3 camera I was sent a previously opened package/ return item with the product & parts of the accessories missing.Attempts to contact them in 3 seperate instances, via different mailing addresses were completely ignored.Their support system is non-existant & how this company is allowed to continue to operate is beyond me

Date of experience: Dec 10, 2025