Saw the Valentina minidress and fell in love. The fabric is nothing like it looks in the pictures. I ordered a M-L and the ruched material was so baggy, to the point where I wasn’t 100% sure if sizing down would even fix the issue, or if it was just the way the dress is made (definitely nothing like the pictures). Anyway I emailed as instructed on the website to get the exchange details since you can’t get a refund. I got no response. I emailed again, no response. On the website it gives you 3 working days to return the dress (under the Customer Contracts Regulation 2013, the customer can refund an item without even giving a reason within 14 days bare in mind). This timeframe had been and gone, but I still wanted to give it the benefit of the doubt. This was my birthday dress, so I was absolutely gutted. Not only is the outfit nothing like the pictures, but the customer service is shocking. I ended up getting an identical dress that fitted properly elsewhere.
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