I would give this service no stars if I could. They remove every single negative comment across their social media platforms. If you're researching this service before buying, take my advice and save your money. I placed my order on Boxing Day, December 28th. After thanking me for my order, they went silent for two weeks. I sent an email, but they ignored it, despite their claim of a 24-hour response time, which is clearly misleading. On January 10th, I received a delivery email stating that only 6 of the 8 items would arrive. On January 12th, the delivery came, but two of the items were wrong. I emailed the service and waited five days with no response. A deal is worthless if you don't receive what you paid for. After writing a review on a feedback platform, it became clear this is a poorly run business. They ignore complaints and seem to believe they can operate without customer service. They continuously provide subpar service and then delete any negative feedback, leaving a barren social media presence. As evident from their responses, they offer generic replies that don't address the actual issues raised, highlighting their lack of customer care. They need to significantly enhance their communication and logistics. I'm now contacting my bank and reporting them to trading standards through a consumer advice service.
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At The Scent Reserve, we believe that everyone deserves to experience luxury fragrances without breaking the bank. Our mission is to bring you high-quality perfumes inspired by the latest high street brands, but at a fraction of the cost.
