I placed an order on Saturday, July 19th, opting for 2-3 day tracked delivery. Although I understood it would be prepared over the weekend, I was pleased to get an email on Monday, July 21st, confirming it had been shipped, along with a tracking number. However, by July 23rd, the status hadn't updated, and Royal Mail indicated they were still anticipating the package.After reaching out via email, I was informed the order was actually sent on Tuesday, which explained the delay in tracking updates. This left me puzzled, as I had received a notification on Monday stating the shipment had been dispatched.If the package does not arrive by Saturday, July 26th, I will have no choice but to contact my bank to address this issue as a potential fraud case.Update:The tracking number was provided on Monday at 08:33, but it didn't reflect any changes until Wednesday. Once it updated, it showed the package arriving at the Preston mail center. Interestingly, after I expressed my concerns, the order suddenly appeared at the center. This mishap, due to their oversight, means the package won't arrive until Friday, though it should've been delivered by Thursday if dispatched on Monday.
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At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings.
As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently.
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