Review Time
Great Company and i like The quality of the product. I bought the All in One Leather colourant and had few misses with matching the paint with my car seat because they were probably painted before. Thanks to included samples I got clear match for interior, and thanks to Carl for sorting this one out, because the sample i got matched to my interior wasn’t available on website.
Great Company and i like The quality of the product. I bought the All in One Leather colourant and had few misses with matching the paint with my car seat because they were probably painted before. Thanks to included samples I got clear match for interior, and thanks to Carl for sorting this one out, because the sample i got matched to my interior wasn’t available on website.
Fast delivery and prompt customer service. Ordered leather dye but received polyurethane paint. Totally mislead. No refunds. Will be raising a chargeback with the credit card company.Update after reply from seller:To clarify to anybody reading, I ordered the "RAL All in One Premium Leather Dye". That's how it is listed on the website and invoice. It is only ever described on the listing a dye and never as a paint. This was the product that was recommended to me by the sales staff after I asked for a leather dye.
I placed an order on Saturday, July 19th, opting for 2-3 day tracked delivery. Although I understood it would be prepared over the weekend, I was pleased to get an email on Monday, July 21st, confirming it had been shipped, along with a tracking number. However, by July 23rd, the status hadn't updated, and Royal Mail indicated they were still anticipating the package.After reaching out via email, I was informed the order was actually sent on Tuesday, which explained the delay in tracking updates. This left me puzzled, as I had received a notification on Monday stating the shipment had been dispatched.If the package does not arrive by Saturday, July 26th, I will have no choice but to contact my bank to address this issue as a potential fraud case.Update:The tracking number was provided on Monday at 08:33, but it didn't reflect any changes until Wednesday. Once it updated, it showed the package arriving at the Preston mail center. Interestingly, after I expressed my concerns, the order suddenly appeared at the center. This mishap, due to their oversight, means the package won't arrive until Friday, though it should've been delivered by Thursday if dispatched on Monday.
I contacted the scratch doctor during the JLR hacking incident to see if they could help with matching the colour of my Range Rover velar seats, I phoned the number on the website and was answered straightaway by a very polite and helpful Claire she took my vin number and said that when JLR systems were resolved she would contact me 4 week later she did and sent me samples which I matched to my car , the company and Claire went out of there way to help, great service I would recommend to anyone with similar problems to use them
Exceptional customer service and product. I could tell they cared that I had a successful experience using their dye. I had a question about colour and they offered to send me image swatches and gave further advice. I used the oxblood colour all-in-one to dye some old boots I'd not worn in years and they turned out great. Without their advice I wouldn't have left 4 weeks to cure so I'm glad they let me know before I ruined them! They were friendly and knowledgeable and I'm glad this product exists. I’m now looking for other leather and items to recolour!
If there is anything less than 1 star I will give them! Very awful fabric dye it turns an expensive ottoman foot stool into something I can’t even described! Fabric dye is too thin and a total waste of money! The ottoman stools is now useless! To make it worst customer service is the worst I have ever dealt it so unhelpful, inconsiderate and unprofessional! To say I regretted buying from them is an understatement!
Absolutely brilliant product, I bought the recolour kit, it had everything in the kit, cleaner, primer, colour and protector. The cloths and sponges were also really good quality. Followed the instructions and what a great job! I did my belstaff leather jacket and it looks absolutely amazing, so impressed with the product. Thanks guys new belstaff for £45 can’t fault it!!!!!
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At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings.
As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently.
Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.See more
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