I’m writing this review on behalf of my mum who placed an order with the company. The order was shipped via a courier service but was never delivered. My mum has been following up with them since December 10th and has opened a formal case. They have now confirmed they cannot locate the parcel, closed the case, and advised her to reach out to the sender directly. My mum reached out to the company through email and direct message, providing a copy of the courier confirmation. As of now, payment has been processed, but no product has arrived, and no refund or replacement has been offered, despite numerous attempts to get in touch. This order was meant to be a Christmas gift, and the lack of communication and resolution meant it didn’t arrive in time for the holiday. While losing a parcel can occur, the complete absence of communication and failure to address the issue is unacceptable. This has dragged on for weeks and has required constant follow-ups with no resolution. Based on this experience, I would not recommend placing an order.
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Luxury Streetwear designed in Vienna
