theshopathome.com

3.7
3.7 Based on 136 reviews

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Syd C.
Horrible costumer service and delivery.

I bought an American fridge/freezer and a washer/dryer both ex-display C, I would give a 5 star for the product, not a scratch looks brand new. Although the washer/dryer was missing the inlet pipe, had to go a store to buy.. anyways my problem is the communication and delivery… I moved address and once I received a notification with the delivery day, as it was before my end of tenancy I tried to change from the new house to the old… they confirmed it and than .. boom, got an email from them saying it was delivered, my partner start calling me desperate saying they delivered to the new address and just left it outside at the entrance and drove of!!! We had no keys to the property and the landlord was attending a funeral!!! We tried to get in touch with costumer service and also sent emails over but of course no reply… terrible folks, horrible experience.

2
Date of experience: Apr 26, 2025

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