I bought an ex-showroom oven from Shop At Home on 1st October, which was delivered on 6th October. Unfortunately arrived faulty. The fan doesn't work and it hums very loudly. I have since sent Shop At Home four emails on the 19th, 21st, 23rd and 27th October stating the problem, including a video and requesting a return and refund. I have only received one response from them on the 21st asking more about the hum and oven condition, but not initiating any return. They have not replied to my last three emails.I am now requesting a chargeback from my bank and contacting Citizens Advice. Beware of this seller!
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