I ordered a luggage tag, but the site never updated the expected shipping date, which remained September 17 for weeks. I used the chat to inquire and was told they would contact the warehouse, but I received no follow-up. I emailed twice regarding the chat response, only to be told again that they would reach out to the warehouse. The website never updated, and my order was never shipped. After nearly a month, I received an email stating that my order was canceled due to their inability to fulfill it. This was my first and last experience with the company.
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