Shipping times from Toronto to Windsor, Ontario, have significantly increased, sometimes taking up to three weeks for orders to cover 240 miles. Getting a refund is a frustrating process, and reaching a live person for assistance can take up to an hour. The live chat feature is often unhelpful, as it is typically a bot that struggles with complex issues. Email inquiries take up to three days for a response. I have been a customer since 2002, and I am very disappointed with how this online shopping experience has declined. I will have to think carefully before ordering again.
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