I ordered an item on the 14th of December costing £18.84. I never received the item. Upon enquiring with SKIN HUT as to where my order was, I was informed that I had failed to collect it.
I told SKIN HUT that I have never received any notification whatsoever to collect the item.
I sent a further email enquiring where my refund of £18.84 was!
I was informed that when the product was returned to them they would issue me a refund.
I didn’t have the product so could not return it!
No refund has been received to date.
It has now been six weeks since I ordered this product and I never received it, nor have I received a refund or apology.
I am a new customer for this company and I’m extremely disappointed with the services and communication from SKIN HUT.
This is why I have decided to do NEGATIVE review about SKIN HUT.
Most importantly there is no contact telephone number to ring up their customer services and speak to a human! You just have to email and wait and wait and wait! 😡
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Welcome to The Skin Hut, the UK's most luxurious independent beauty retailer. We're all about creating beautiful retail and spa spaces for our loyal customers and clients. We also offer a curated collection of the world's most premium brands online.
Shop the likes of Aveda, Dermalogica, Elemis and Medik8 with us and in all of our boutiques. We have recently opened our first dedicated salon too, offering a wide variety of services from our expert stylists.
Looking to book a treatment? Treat yourself or someone special to one of The Skin Hut's facials, carried out by one of our professional and friendly skin therapists.
Shop with confidence online and join our growing list of extremely happy customers. We welcome all feedback though and take everything on board, as we strive to not only deliver the best brands at the best prices, but to back that up with industry leading service, blended with a personal touch.
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