Terrible experience. I ordered a replacement Smartbud in July as my original got damaged, I had a great experience the first time so assumed it would be the same this time round. About 2 weeks after my order was placed I got a shipping notification but nothing arrived. I was told by their customer services the products were stuck with customs and was offered a refund or to wait, I chose to wait, I've since emailed every month for updates and up until December I was told the goods are still stuck in customs. In December I asked for a refund which they said has been done but I haven't received my money back. The product is still advertised for sale with 2 days shipping on their website which is pretty shocking.Unfortunately my patience has come back to bite me as I can't do a chargeback over 120 days with my bank. Such a shame as it's a great product. I wouldn't recommend using this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
#1 At-Home Ear Cleaner