I placed an order October 25. Weeks later on November 9, after hearing nothing, I emailed customer support requesting an update on shipping/ ETA. I received a reply on the 10th stating they needed “my complete shipping address” for “verification purposes”. I provided it on Nov 12 and was told on the 14th that the issue was being “sent up the ladder and should be resolved soon.” Two weeks later I’d still heard nothing. On Nov. 28 I asked if there were any updates. I received a response on the 29th that “the issue has been escalated and should be resolved soon.” Another week went by; on Dec. 5 I wrote to ask if the item would be shipped in time to arrive by Christmas. On the 6th I received the same response, verbatim- “the issue has been escalated and should be resolved soon.” It’s clearly a stock reply.At this point I do think this company is a bit of a scam, given their stated shipping time compared with actual, along with their lack of transparency or meaningful communication around issues on their end. In my opinion the issue with my order, whatever it is, should have been proactively acknowledged by them. I certainly don’t appreciate being brushed off without any meaningful communication, at this point for nearly 2 months. (It’s Dec. 10 as I write this; another week has gone by without any communication.)
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