I bought an ear cleaner from this website in October 2021. It arrived in good time and worked perfectly. I wanted to buy new pieces for it recently but the product I bought in 2021 is discontinued, so I tried to buy a new one. After receiving the order confirmation and the money being taken from my account, the order was cancelled for no apparent reason and I was promised a refund. The refund never came and after weeks of back-and-forth with customer service, I eventually got my bank involved to chase the company. Once I got my money back (from my bank, not Smartbud), I placed another order. This has been unfulfilled for 3 weeks now and there is no sign of it being completed, so I've disputed the payment with my bank again.
After looking into the company a little bit, I can't find them registered with FCA or Companies House, and I haven't had any response from customer service by email or contacting them on social media channels. I believe they are (bulk) buying products from BeBird - the company that manufactures (and sells) the actual products, and the app for viewing the camera feed - and selling them for a marginal profit.
DO NOT buy from this company, buy from BeBird instead.
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