This service is terrible. They lack communication. Automated email responses make it incredibly difficult to get in touch with a real person. I ordered records weeks ago and they haven’t even shipped. When I try to reach out, I get an automated message saying my order will ship soon (it’s now much later). They also informed me they can’t process a refund or cancel my order, stating I need to return the items if I want a refund. They haven’t even shipped yet, so how can I do that? Truly unacceptable. I would give them zero stars if possible.
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