I purchased an item and found myself chasing for updates as my order sat for two weeks without moving towards dispatch. Each time I reached out, I received the same automated response, with no genuine update or clarity on when I could expect my order, despite explaining that it was time-sensitive due to it being a gift. To make matters worse, I was abruptly informed of a dispatch date that had already passed, highlighting the lack of real customer assistance. I have requested a cancellation multiple times with no response regarding my refund. Due to this lack of communication, I have filed a chargeback and ordered elsewhere. I strongly advise others to shop elsewhere.
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