If I could rate this service with zero stars, I would consider that generous. I pre-ordered a box set in October, and they quickly processed my payment the following day. The release date was set for December 5th, and I opted for 24-hour tracked shipping. However, nothing has arrived, and despite multiple emails sent to follow up on my order, I still have not received my item as of December 16th. All the email responses have been automated. I've requested to cancel my order and receive a refund so I can buy the item elsewhere. If I don't get a response by next week, I plan to visit their new store and take the item directly from the shelf. That’s how frustrated I am. I'm currently seeking a chargeback from my bank and urge anyone facing similar issues with the company to do the same. It's disheartening to see so many negative experiences, and I hope this service faces consequences for their actions. Given the reviews, it seems unlikely that this will be resolved before Christmas.
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