I have not even made a purchase yet. And I am not impressed. I started a chat to ask some questions to clarify information, not provided on the website about a three millimeter byzantine square chain. There was no spec on the weight of the chain, and I wanted to know if the jump rings were welded. For those that don't know, the jump rings are what attach the clasp to the chain. You would expect someone in the business to know what that is. This person did not. And never answered the question. In the interest of fairness and disclosure. They did contact me. And told me that they would be updating their website to reflect the necessary information that a consumer expects to see when making a purchase. Such as gram weight, whether the product is solid sterling silver or not, and a basic, more accurate description of the product. Going forward.I hope that they will endeavor to train their customer service associates more fully, as to not set them up for failure. At which time this has been completed? I requested them to send me an email reflecting the changes and I would remove my negative review.
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