There is no complaint whatsoever about the quality of the product. The teas, especially the jasmine, are excellent and my family have enjoyed them for several years.
However, as a repeat customer, I was disappointed by my recent experience with pricing and customer service. I happened to place my order in between promotions, and the effective price dropped roughly 48 hours later. I contacted customer service to ask whether anything could be done.
Their response was that my order, placed on the 24th of December, was not eligible for the sitewide 15% promotion that started on the 26th. What they failed to acknowledge, or conveniently ignored, was that the same 15% promotion had also ended on the 24th. This omission made the response feel dismissive and disingenuous rather than transparent or customer focused.
While I understand promotions have set dates, a little goodwill or at least an honest acknowledgment of the timing would have gone a long way, particularly for a loyal customer. Great products deserve equally thoughtful customer service, and unfortunately this interaction fell short.
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At The Tea Makers of London, we offer premium loose-leaf tea, guided by our Sri-Lankan heritage and tea expertise.
From award-winning matcha green tea, best-selling breakfast tea, umami Japanese green tea and authentic Taiwanese oolongs, there’s something for everyone.
We are passionate about all things tea; whether it’s sourcing tea from smaller-scale farmers and plantations, to sharing knowledge with our customers or creating new recipes, sharing our passion is part of our mission.
Our products embody the rich tradition of tea craftsmanship, delivering a truly luxurious and authentic experience with every sip.See more
