thetfordgardencentre.co.uk

Shite service!!!!!

I visited the resturant with my assistance dog in the early evening ,the place was totally empty , id heard alot about this resturant n wanted to check it iut for myself, well there were two members of staff on when i went in and tje one i ended up with was an utter disapointment like i say i turned up in my powered wheelchair with my assistance dog and the first thing the pathetic excuse for a human did was spend two mins staring at me. Then with no respect or anything and DEFINATELLY NO KNOWLEDGE OF THE LAW SURROUNDING ASSISTANCE DOGS she said (DESPITE THE WHOLE RESTURANT BEING COMPLETELY EMPTY) ill put you in the area for dogs if thats ok to which i turned round n said no actually its not ill sit over here (slap bang in the middle of the resturant towards the bar (she then started to argue with me and insisted that because i have a dog i have to sit in the dog friendly area (so I POINTED OUT THAT ITS AN ASSISTANCE DOG AND YOU CANT TELL ME WHERE I HAVE TO SIT BECAUSE WE ARE ALLOWED TO SIT WHEREVER I DECIDE TO SIT ) She continued to argue with me until I Threw the equality law 2010 in to the mix .... evidently this woman had no idea what that was and was totally insistant on being arrogant (IN HER NATURE) Then i asked to spk to the manager n she claimed she was the manager so i repilied that if that was the case she should kno what the law is !!!! So then i asked to spk to her senior manager she replied i dont have one ..... just insistant on being a morone i said well im going to sit over here n theres nothing you can do about it if you want me to leave CALL THE POLICE!!! at this point she didnt kno what to do so then she left n walked to the bar where she continued to SLAG ME OFF to the lady on the bar saying i was being difficult etc i also heard her mention Calling the police and the fact she has OCD!! She deliberately left me waiting for ten min then came back with a menu and decided to start making extremely RUDE AND NASTY COMMENTS about my height and she deliberatly distracted the dog when i asked her not to distract the dog she said im only making a fuss of her n i replied well your not allowed to im the dogs owner you have not asked if you can pet her and shes working so just leave her alone I pulled the dog away several times but she deliberately moved closer. I got so fed up i said just leave her alone And get on with your job!!! Youve already broken the law once by telling me where i have ro sit you clearly aint a manager n if you are prove it !!! She couldnt!!I then very frustrated and getting extremely anxious i ordered the jacket potato with two fillings .. which took nrly 35 mins to arrive ..... by the time it arrived it was cold!! I didbt want to complain so i just ate it ....during this time another couple came in WITH A DOG!!! and sat nr me where they wanted without question from her!!! She was as nice as pie to them n didnt sit them in thd doggy section and THEY DIDNT HAVE AN ASSISTANCE DOG!!She carried on talking to them which was fine cos id had enough of her by then and her stinking attitude towards disabled people !!!!When i had finished she came over collected the dish and threw a dessert menu infront of me on the table i just ignored it ... then asked for thr bill and she arrived with a tip tray and the card machine (i was paying with cash ) so i counted out the exact amout and left it on the table n she stood over me while i was counting it out ... if she had put the tip tray any closer to my face I WOULD HAVE SWOLLOWED IT!!!I WILL NEVER USE THIS CAFE AGAIN and i have not met the other staff but i kno they are nowhere nr as ARROGANT AS HER!!!! The shop staff ae absolutely lovely VERY WELCOMING AND EXTREMELY FRIENDLY ITS JUST THAT ONE MEMBER OF STAFF THAT SPOILT IT ...SHE NEEDS SACKING IF YOU DONT WANT MORE BAD REVIEWS HER ATTITUDE STINKS!! SHE THINKS SHES THE BOLLOCKS N SOOO SUPERIOR TO EVERYONE ELSE BUT SHES NOT!!

Date of experience: May 23, 2025