I had a very frustrating experience travelling between Weston-super-Mare and Bristol Temple Meads. On my journey to Bristol, no one stopped me or informed me about any bicycle restrictions. However, on my return from Bristol Temple Meads, I was suddenly told my bicycle was not allowed. I understand rules about electric bikes, but this was never clearly explained at the start.
I was new to Bristol and staying in Weston-super-Mare, and I felt completely stuck and stressed about how to get home. I had to buy another ticket from Bedminster to Weston, where no one questioned my bicycle at all. I wasted both time and money, and I was not refunded for the unused ticket.
Very inconsistent and disappointing experience. Clear communication would have avoided this situation.
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