I have used Trainline a few times previously with no issues. However we recently booked tickets via them to travel Malaga to Cordoba return. Looking forward to a short break there. Notification yesterday that train (OUIGO) has been cancelled. Apparently refund via a voucher which is of no use to use as we don’t intend to be back in Spain. Trainline of no help whatsoever just a waste of time with the AI WhatsApp messages which eventually advised to go to the EU customer service which does not recognise the reference number! Holiday messed up because of cancellation and absolute frustration with trying to get a refund for a train that was cancelled. V annoyed
Claim your business profile now and gain access to all features and respond to customer reviews.
We're Trainline, Europe's leading rail and bus app.
Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go.
Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day. See more
